Season 2

Episode 12: Experience Design

September 2, 2019 Matthew Wittemeier Design, General, User Experience 27:40

Have you ever considered what makes great software great? If you haven’t, this episode is for you as we dive into the buzzword “experience design” – the bread and butter of great software, or so we thought… If you have, be careful not to mix up “customer experience design” (CX), “user experience design” (UX), and “experience design” (XD)  as they are all quite different when you get down to the nuts and bolts of what they actually are. Our guests, Troels Støvring, founding CEO of Twill, a Maersk innovation and Ruth Dannhauer from INFORM’s Workforce Management product team. Join us as we take a deep dive into what experience design (XD for short) is and why it is important.

Show Notes

Buzzword introduction (00:24)

Troels Støvring

Introduction to Troels Støvring (02:03)

What is experience design to you? (04:59)

The Twill Backstory

A story of opportunity, courage, and humbleness (7:03)

No developers aloud (09:38)

Ruth Dannhauer

Introduction to Ruth Dannhauer (11:02)

What is experience design to you? (11:37)

No developers, really? (12:48)

Customer Relevance

Designing around trends (14:51)

Working within the customer’s requirements (16:30)

The cost of flexibility (17:48)

Development Methodologies

Agile is crucial (19:41)

Hoodies, ninjas and new ideas (20:41)

Wrap Up

Humans and technology (23:05)

The suit analogy (24:20)

Experience design, buzzword or action item? (26:07)

Closing credits (26:47)

 

Further Readings and Background Research

Experience Design: When Innovation isn’t Enough (Wired)

Designing for Experience (Marvel)

UX vs. XD (The XD Agency)

UX v. CX vs. XD? Analyzing 17 Years of User Experience Job Titles (LinkedIn)

 

Guest Speaker Details

Troels Støvring, founding CEO of Twill, a Maersk innovation

Ruth Dannhauer from INFORM’s Workforce Management Division

 

Episode 11: Small Data

August 6, 2019 Matthew Wittemeier Big Data, Business Intelligence, Small Data 11:23

We’re excited to bring you our first buzzITtalk brief, a shorter version of the podcast intended to tackle emerging buzzwords quickly giving you the 4-1-1 on the buzzword in question, in about 10 minutes or less. We couldn’t think of a more appropriate buzzword to deliver our first short episode then “small data”. Our guest, Nick Chubb from Intelligent Cargo Systems/Thetius takes us through what small data is, how it’s about humans and not just technology and gives us a practical example from the shipping industry.

Show Notes

Buzzword introduction (00:24)

John Steinbeck quote (00:48)

What is Small Data

Introduction to Nick Chubb (01:46)

Big data vs small data (02:39)

Digitization of manual processes (04:19)

The Human Element

Improving the human experience (04:57)

Small Data, Big Insights

Terminal performance insights (05:20)

Data shadows (05:58)

Small data, a solution to big data’s problems (06:22)

Wrap Up

Technology is a challenge (07:54)

Humans adaptation of technology is a challenge (09:04)

Closing thought from Steinbeck (09:36)

Closing credits (10:27)

 

Further Readings and Background Research

What is Small data? (Techopedia)

Small Data: The Next Big Thing (Forbes)

Small Data vs Big Data Infographic (EDUCBA)

7 Tips for Dealing With Small Data (Towards Data Science)

Small Data by Martin Lindstrom (Amazon)

 

Guest Speaker Details

Nick Chubb from Intelligent Cargo Systems/Thetius

 

 

Episode 10: Cybersecurity

July 15, 2019 Matthew Wittemeier Cybersecurity 00:21:37

Season 2 of buzzITtalk is finally here, and to get the season started, we’ve taken on one of the biggest buzzwords out there – cybersecurity. But, a topic like cybersecurity, it turns out, isn’t as easy to tackle as one might think. The show digs into cyber hygiene and hacking while also looking at these from a developer’s perspective. Guests include Chronis Kapalidis from the University of Warwick, David Nordell from the Centre for Strategic Cyberspace and Security Science (CSCSS), and Uschi Schulte-Sasse from INFORM’s aviation division. Together, they begin to unpack the buzzword “cybersecurity” – what it is, what it isn’t, and what businesses around the world could be doing to tackle it.

Show Notes

Buzzword Introduction (00:42)

The Human Element

Introduction to Chronis Kapalidis (01:19)

Information warfare (02:28)

Cyber hygiene (03:35)

Addressing the “human element” (04:57)

Hoodies and Hackers

Introduction to David Nordell (05:58)

What is hacking? (06:33)

Practical tips for dissuading hackers (08:29)

A Developers Perspective

Introduction to Uschi Schulte-Sasse (11:08)

Developing software with security in mind (13:37)

Who’s responsible for cybersecurity? (14:52)

Being proactive is important (15:50)

Is cybersecurity a requirement when developing software? (19:06)

Wrap Up

Cybersecurity – buzzword or action item? (20:01)

Closing Credits (20:42)

 

Further Readings and Background Research

What is Cybersecurity? (Techopedia)

Cyber Hygiene – Good Practices (Norton)

What is Hacking (Techopedia)

Removing Software Vulnerabilities During Design (IEEE)

The Untold Story of Notpetya, The most Devastating Cyberattack in History (WIRED)

 

Guest Speaker Details

Chronis Kapalidis from the University of Warwick

David Nordell from the Centre for Strategic Cyberspace and Security Science (CSCSS)

Uschi Schulte-Sasse from INFORM’s aviation division.