We had Dr. Jörg Herbers, senior VP of the workforce management division at INFORM Software as our guest in episode 8. The interview starts with some details about what workforce management entails and covered some of the trends and challenges within the space. Jörg presented the topic of deductive intelligence and talked about how it can help address the numerous challenges associated with workforce management. Jörg talks about some of the benefits for companies associated with deductive intelligence and how it differs from classical programming techniques. As always, we ended the interview with a look into what the future may hold for workforce management. So without further ado, here is my interview with Dr. Jörg Herbers:

Show Notes

Introduction Jörg Herbers (3:05)

Buzzer Beater Round (3:37)

Workforce Management defined (5:52)

What are the major trends and challenges in the workforce management space? (7:50)

What is Deductive Intelligence? (10:05)

Where does Deductive Intelligence have its roots? (10:52)

Why did you decide to coin the term? (12:16)

What makes Deductive Intelligence so interesting for the workforce management space? (13:22)

How is Deductive Intelligence different than classical programming techniques?  (14:46)

Practical Examples for the use of Deductive Intelligence (18:12)

What does the future hold for Deductive Intelligence? (21:22)

How do you see the workforce management space developing in the coming years? (24:30)

What are the top 3 benefits of Deductive Intelligence for planners in workforce management? (26:10)

 

Visit Jörg Herbers on LinkedIn.

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